Clinic and Payment Policies   

 

 

Appointment Policy  

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Urgent Care cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms. Please do not allow your dog to "meet" the other pets in the lobby, no matter how friendly they appear.  Please keep retractable leashes in the locked position with the leash 2-3 feet maximum. 

All cats must be presented in an appropriate cat carrier. We have carriers available to borrow if you do not have one. 

For your convenience, 'drop-off' appointments are available. A 'drop off' means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to drop off' sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, she will give you a call to go over the diagnosis and to give you discharge instructions.

For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets.  This is why require that animals be placed on a leash or in pet carriers before entering the waiting room.

 

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover and cash. We do not accept personal checks for payment.

New Clients are required to make a $50 non-refundable deposit in order to schedule an appointment. This deposit will be used toward their first visit. We require at least 48 hours advancement if rescheduling is necessary, otherwise the deposit is forfeited. We will also request records from the previous vet and have Dr. K look them over before scheduling an appointment for a new patient.

We require a $100 deposit be made for ALL surgeries upon scheduling.